FAQ
Frequently Asked Questions
We hear you! Below you'll find clear answers to our most common questions.
Orders & Products
Are your stickers officially licensed?
Yes! All of our stickers are officially licensed and printed using high-quality materials, featuring your favorite characters, teams, and brands.
What materials are your stickers made of?
Our stickers are made of durable polyurethane with a protective 3D coating. This makes them water-resistant, weatherproof, and long-lasting, with vibrant, glossy colors.
What sizes are available?
Most of our stickers are available in two sizes: 3" and 5". Available sizes are listed on each individual product page — simply select your preferred size before adding it to your cart.
Can I remove and reposition the stickers?
Most of our stickers are designed for one-time application and are not designed to be repositioned once applied. Please check the individual product description, as this can vary by item.
Do you offer custom stickers?
At this time, we only offer our officially licensed and in-house designed stickers. We do not currently offer custom or personalized designs.
Bundles, Discounts & Promotions
How does the "Bundle & Save" option on product pages work?
On most product pages, you'll see a "Bundle & Save" section that lets you buy multiple quantities of that specific sticker at a discount (for example, Buy 2 and save 10%, Buy 3 and save 15%, Buy 4 and save 20%). This discount applies only to that individual product and is automatically calculated as you select a quantity tier.
What is the "3 x 15% Off" offer?
Our "3 x 15% Off" collection lets you mix and match any 3 or more eligible stickers and automatically receive 15% off those items. Unlike the Bundle & Save option (which applies to one product), this offer lets you freely combine different designs together.
Key details:
- Applies only to orders with a subtotal of $44.85 USD or more
- The discount applies to the specific products selected within the eligible collection — not to your entire order
- Discount is applied automatically at checkout — no code required
- Visit our 3 x 15% Off collection page to browse eligible stickers
Can I combine the "3 x 15% Off" offer with the Bundle & Save option or other discount codes?
No. Promotions and discounts on Stickmadly cannot be combined or "stacked." You may use only one promotional offer per order — either the individual product's Bundle & Save pricing, or the 3 x 15% Off mix-and-match offer, or a discount code, but not more than one at the same time.
Does Free Shipping count as a separate promotion?
No. Free Shipping is automatically applied to any order over $50 USD and is not considered a stacked promotion — it works independently and can apply alongside any other offer on your order.
Do I need a discount code for the 3 x 15% Off offer?
No code is needed! Simply add 3 or more eligible stickers from the 3 x 15% Off collection to your cart, and the discount will apply automatically once your subtotal reaches $44.85 USD.
Shipping & Delivery
How long before my order ships?
Our centralized production facility processes and ships most orders within 4 business days to 90% of the United States. Unless otherwise noted at checkout, orders are shipped via UPS Ground.
Do you offer free shipping?
Yes! Orders over $50 USD automatically qualify for free shipping — no code needed.
Do you ship internationally?
Please check availability at checkout by entering your country and shipping address. Shipping rates and delivery times will be calculated based on your location.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and link so you can follow your package's journey.
Payments, Returns & Refunds
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay. All orders must be paid in full prior to shipment.
Can I return or exchange my stickers?
Due to the nature of our products, we only accept returns or exchanges if an item arrives defective or damaged. If you experience an issue, please contact us within 3 days of receiving your order.
My order arrived damaged. What should I do?
We're sorry to hear that! Please email store@stickmadly.com with your order number and photos of the damaged item(s), and our team will assist you with a replacement or refund as quickly as possible.
How long does a refund take to process?
Once your return is received and inspected, approved refunds are processed to your original payment method within 5-10 business days, depending on your bank or payment provider.
Can I cancel or modify my order after placing it?
Because our orders are processed quickly for fast shipping, please contact us at store@stickmadly.com as soon as possible if you need to make a change. We'll do our best to accommodate your request before your order ships.
Customer Support
How can I contact customer support?
You can reach us by email at store@stickmadly.com or by phone at 786-982-2772. You can also use the contact form on our website. We typically respond within 1-2 business days.
Where are you located?
Our facility is located at 6961 NW 82nd Ave, Doral, FL 33166.
Still have questions? Reach out anytime at store@stickmadly.com — we're happy to help!
